Negotiation and conflict are a part of life. Small conflicts can escalate into large ones, often spanning generations. So could there be a better way of negotiating and possibly solving these no [...]
Meet Carl. He's a wonderful relationship builder who enjoys talking to prospects and clients. People are always willing to chew the fat with him and enjoy his calls. Carl’s great when it [...]
We’ve all heard that Artificial Intelligence (AI) could take over a lot of white collar professional jobs. So could an AI robot pass the entrance exams of Japan’s top university, The University [...]
Ever met a salesperson who could “sell ice to Eskimos” or “sell sand to a Bedouin?”. Someone who just appears to be a born salesman? Who seemingly and effortlessly closes lots of [...]
I’m sure we’re all familiar with the “orphanage model” so prevalent in developing countries like Cambodia and Vietnam. Lots of us financially contribute to their upkeep firmly believing it’s in the best [...]
Ultimately, the only way an organisation can grow is by increasing sales. While marketing’s job is to bring prospects to your door, educate and build up trust, if you’re selling high value [...]
What is the consciousness? Right now, billions of neurons in your brain are working together to generate a conscious experience - and not just any conscious experience, your experience of the world [...]
Years ago I heard a talk by the editor of a local newspaper talking about how businesses wasted their advertising dollars when placing ads. In short his argument was a one shot [...]
All great communicators share one trait. They instinctively communicate in the preferred style(s) of the audience, be they visual, auditory, and kinaesthetic. Over the last couple of articles we’ve written how people [...]
We probably all know someone with Alzheimer’s. It’s a horrible disease that currently has no cure. But what if you could prevent it or at least slow down or remove the symptoms? [...]
Meet John. Tall, solidly built, he speaks slowly in a low gravelly voice. Over the years I’ve never known him to make quick decisions, always preferring to mull things over slowly and [...]
A lot of our contemporaries are looking at retirement living options. Many choose retirement villages for the sense of security and community. You can live in your own place, but share meals [...]
Did you know that we mentally process information at the rate we speak? And that this is related to whether we primarily think in pictures, words or feelings? Fast speakers like Gary [...]
Can democracy exist without trust? And is it the best form of government? We certainly believe it in the West. But looking at voting patterns, you’d have to surmise that lots of [...]
Ever been frustrated that someone just “didn’t get” what you were trying to explain? Or vice versa? You’re both speaking the same language. But it’s like those old movies where the British [...]
Susan Robinson is legally blind and entitled to a label she hates: "disabled." In this TED talk, Susan gives us five tips to fail at being disabled while poking fun at all [...]
One of the first areas we focus on with new clients is RFM (and no, it’s not the popular acronym you might be thinking of). I’ll get to why in a second. [...]
As we get older there's a risk we could lose some of our passion for life. Things slow down and just seem harder. We may become dependent on others to accomplish what [...]
Here’s a quick quiz. See which one of these four behavioural descriptions you MOST vibe with. You want to know “why?” Why should I do this? Why is this relevant to me? [...]
How do you go from a 40% to a 93% school attendance in one of the most disadvantaged school districts in America? Stephen Ritz teaches in the Bronx, NY. By involving his [...]
No matter what the industry, be it professional services, manufacturing or retail, your clients initially want the benefit of your expertise and experience to solve a specific problem. So you do what’s [...]
How would you cope if everything was taken away from you? Materially is one thing, but what if you lost almost all control over your body? Could you see it as a [...]
One of the biggest ways you kill a sale is by not explaining or articulating the value of what you’re selling. I’ll get to why in a moment, but first let me [...]
When Eric Dishman was in college, doctors told him he had 2 to 3 years to live. That was a long time ago. Eric’s story highlights the risks inherent in medical specialisation [...]
Richard Branson did it. Donald Trump did it. The late Steve Jobs did it. Every one of them has created an empire from nothing, boldly going where others feared to tread. Each [...]
Prosthetic limbs have come a long way since Captain Hook’s er, hook. Barbara and I vividly remember watching Paralympic runners at the Sydney 2000 games carrying different artificial legs around depending on [...]
Want to become a brand leader? Have prospects want you over the competition? Give a balls nailed to the wall guarantee. Something that makes you sweat and go, “Oh no! I could [...]
There is a direct correlation between a full stomach and academic performance. Former Whitehouse chef Sam Kass relates how schools in America are feeding their students in an effort to help them [...]
Want more business? I’m willing to bet there’s stuff right beneath your nose if only you took the trouble to ask the right questions of the right people. Start with your current [...]
Western countries throw out nearly half of their food, not because it’s inedible — but because it doesn’t look appealing. Over the last 3 – 4 years there’s been a big push [...]
Marketing is all about communication. But all too often we rely on impersonal ways of communicating. Email, Twitter, TXT. Anything to avoid picking up the phone. But there’s nothing quite like speaking [...]
2041 will be a pivotal year for our planet. That year will mark the end of a 50-year agreement to keep Antarctica, the Earth’s last pristine continent, free of exploitation. Explorer Robert [...]
Every market is a continuum. At one end the people who buy on price from suppliers who’ve become a commodity. The other, people who are willing to pay premium prices for a [...]
Could the washing machine be the greatest invention of the Industrial Revolution? Hans Rosling, professor of global health at Sweden's Karolinska Institute, expounds why in this very funny, and enlightening talk on [...]
Meet Heinz Tschiemer. He’s 35, married with three small kids, has an Economics Degree and now builds Alphorns. Tucked away in the small village of Habkern, about a 10 minute drive from [...]
How much sleep do you get and how does it affect you? Most of us don’t get anywhere near enough and the effects can be quite dire. Everything from obesity, high stress, [...]
Ever met a truly great persuader? The archetypical, “Could sell ice to Eskimos”. You might think they’re great salespeople, but the irony is you can’t actually sell anything to anyone. People only [...]
Every big city suffers horrendous traffic congestion. Government’s solution – build more roads or enlarge existing ones! But what if you completely rethought the problem using biology? Nature, through evolution always finds [...]
40 years ago travel was expensive and difficult to arrange. Travel agents existed to make booking tickets and accommodation easier. Around 15 years ago, with the internet, everything changed. Travel has become [...]
We all crave acceptance. Being part of the tribe. So many of us will hide aspects of our true selves, exhibit false personas, or act in ways that aren’t us in the [...]
